Since 2006 leaders have come to Steve Dorfman to create – or reinvigorate – their company's customer service culture, via leadership consulting and staff training. His highly interactive talks and training programs are designed to educate, engage, and develop front-line staff. Client engagements result in:
As you might imagine, all of this all translates into a strengthened culture and increased profits! To find out more about Steve visit his website at www.driventoexcel.com.
During our Pause For Power luncheon Richa had an opportunity to interview Steve Dorfman, an expert in helping his clients create raving fans. As the Customer Experience Officer (CEO) of his company Driven To Excel, Steve offers consulting, coaching and speaking to name a few
The effects of meditation are cumulative. Every little bit of time spent in quiet contemplation will replenish your mental, physical and emotional energy. For this reason, there isn't a need to be attached to the outcome of each individual meditation but rather notice the overall climate change in your way of being.
“It’s choice…not chance…that determines your destiny.” –Michelle Jean Nidetch
Every choice is a sacred opportunity to create the life you want. How will you choose?
Forgiving and completing with the people, events, and experiences of our past comprise an invitation to a portal of peace. By completing, I mean expressing what there is to express, forgiving whatever there is to forgive. Resetting, coming to place of neutral...not charged by strong negative emotions. Being complete with someone means to be whole, at peace with where you are in your relationship, no longer carrying the stories of your past.
Embrace the past. The goal is not to stir up a hornet's nest. The goal is to forgive what has been holding you back from feeling fulfilled and at peace with yourself. The past was what happened and does not have to define your future. Even a mighty oak tree will cast a shadow when light shines on it. There are no shadows in the dark.
Far too often I hear people say, "Oh, please don't go there!", but I say, "Go there–please, go there," because if you don't go there, you won't go anywhere. You will stay stuck right where you are. If we want things to be different, we have to take action. If we want to transform, we have to take action. Inaction won't get you to the destination you are desiring.
Our blocks are invisible to us. The very thing that is holding us back, the thing that we have to be free of, remains elusive for a very long time. It takes pausing, deliberate pausing, to look at ourselves to recognize that there is something inside for us to be liberated from.
Do you know that your breath transforms based on the state of your thoughts and emotions? Whether nervous, excited, elated or sad, the breath changes throughout the day. But on that same note, if we bring our conscious attention to our breath and deliberately breathe deeply, we can use the breath to restore ourselves, our body and mind. You can consciously breathe to relieve your anxiety and stress, shed your sadness or even become more present to your happiness. Breath is more powerful than we know.
Unleash the innate power of the body to heal using your breath: One of the most tangible tools of transformation that people find the simplest to get started with is the breath. Notice your breath. Where does it reach in your body. Is your breath deep or shallow? Can you pause and take one conscious breath right now? Rinse and repeat during the day. Set a timer on your phone to remind you to take deep breaths throughout the day.
How are we to have a world that has healed if we are still hurting? Without our healing, each of our healing, the world still remains in pain. Even if my little toe is in pain, I am in pain. If I burn my hand, I hurt everywhere. If I pull a muscle, I need to rest my body. The world, our world, is one organism. The planet is one being. Just because something is happening 10,000 miles away from us doesn't mean it doesn't systemically have an impact on us. It does. And that's why each of us has to take responsibility for our own healing, authenticity, self-expression, and inner power.
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